Files and Sharing
My share link does not open for my customers
Find what your customer sees:
| What the customer sees | Why | What to do |
|---|---|---|
| "Please login to view this file" or a login page | The file is private | Open Share on the file and turn on Make file public. Then copy the link again |
| A Ring Configurator with an error or with missing parts | Only one file of the configurator is public | Make the full configurator folder public |
| An empty page on a link with your own web address | The web address uses an old viewer version | Go to Settings → Domains, edit the web address, open Viewer Settings, and set Viewer Version to Latest |
| The link opens on a computer and not on a phone | The model is too large for a phone | Make the model smaller and upload it again |
A public link needs no account. The text under the switch reads "Anyone with the link can view".
On iJewel Design, a Private model opens only for you. To share a model with a client by link, set it to Unlisted.
How do I delete files, and why does my usage not go down?
- Right-click a file and select Delete. To delete many files, select them together first. You can delete up to 1000 files at one time. The files move to Deleted Files.
- Open Deleted Files, select the files, and click Permanent Delete.
The Storage usage card counts models, not megabytes. A file in Deleted Files still counts. The number goes down after Permanent Delete.
If the number does not change, log out and log in again.
On a personal plan, delete or move the files in a folder before you delete the folder.
How do I copy my iJewel Design projects to iJewel Platform?
A model that you upload on one website does not show on the other website. For what each website is for, see Account and Login.
- On ijewel3d.com, go to Settings → Integrations.
- Find iJewel Design Sync.
- Enter your iJewel Design password and start the sync.
The sync copies each project and its preview image into a folder on iJewel Platform.
Can I get my original 3DM or STL file back?
Only if Auto Convert to GLB was off when you uploaded the file. With Auto Convert to GLB on, iJewel Platform keeps the converted file and not your original file.
If a file is not in its folder, look in Deleted Files first.
How does search find my files?
Search finds a file when the text that you type is part of the file name or part of a tag. Search looks in the current folder and in its subfolders.
What is a template in the share dialog?
A template makes a share link that opens the model on your own website. In the Share dialog, under Share Links, add the address of your viewer page and write MODEL_ID where the model ID goes. For example:
https://yoursite.com/viewer?id=MODEL_IDiJewel Platform replaces MODEL_ID with the ID of the file in each share link.
Are new uploads public or private?
A new upload is private. Only you can open it. To make files public:
- Select the files.
- Open Share.
- Turn on Make file public.
Can people download my models from a share link?
A share link shows the model in the viewer. Download is off for each file. To let people download a file, open Share and turn on Allow Download.
Who owns my files and my renders?
You own the models that you upload and the images and videos that you export. See Licensing for the full terms. Your files are private until you share them.
How do I protect a model with a password?
- Drop the file on your folder.
- In the upload window, turn on Password Encryption.
- Enter a password.
A person who opens the link must enter the password. Write the password down: only a person with the password can open the file, and the iJewel3D team has no copy of it.
To make a password-protected copy of a file that is already uploaded, right-click the file and select Make Protected.
To remove the password, see Can I remove the encryption.
Folders and moving files
- Make a folder: click Add New → New Folder.
- Move a file: drag it onto a folder, or onto a folder name in the path at the top.
A moved file keeps its ID. All share links and embeds of the file keep working.
The default settings of a folder do not apply to my files
Right-click a folder and select Edit Default Settings to set the scene settings for the files in it. These settings apply to files that have no settings of their own.
A file that you saved in Playground or in the editor keeps its own settings. To make such a file use the folder settings, right-click the file and select Clear 3D Settings.
Do links and files expire?
Files and share links on iJewel Platform stay until you delete the file.
A link that expires after 7 days is a temporary link from the Rhino plugin or from the temporary save in Playground. To keep a model, save it to your account.
How do I change the preview image of a model?
Right-click the file and select Update Thumbnail. The viewer makes a new preview image from the current view of the model.
My file was renamed, or the name was refused
- A file name must be unique in its folder. If you upload a file with a name that exists, select Keep both files to keep both. The new file gets
(1)before the file extension. - The text after the last dot is the file type. If your file name has dots in it, for example
2.25.3dm, keep the real file extension at the end.
My model looks different in the viewer than in Playground
Upload the file with Auto Convert to GLB off, so the scene settings from Playground stay with the file.
A GLB file that I downloaded has lost its materials
A GLB file holds the model and its basic materials. The scene settings, for example the environment and the ground, are in the scene settings file. In Playground, export the model and the scene settings together. Drop both files on Playground to get the full look back.
iJewel Design: how do I set the category of a model?
Select the category in the upload window, or open the model and select it in the model settings. The tabs on your profile show one category each.
iJewel Design: my Unlisted models are not in "All"
The All tab shows your public models. Unlisted models are under the Unlisted tab.
How do I get a direct link to a file?
Make the file public. Then right-click the file and select Copy Download Link. The link opens the file itself, for use in your own viewer or code.