Billing and Plans
Which plan do I need to show 3D models on my website?
Every plan, the Free plan included, lets you put a 3D viewer on your website. The paid plans add branding options and your own web address for links:
| What you want | Plan |
|---|---|
| A 3D viewer on your website | All plans |
| No iJewel logo in the viewer | Professional, Silver, Gold, Platinum |
| Share links with your own web address | Professional (1 address), Silver (3), Gold (10), Platinum (50) |
| iJewel Design included | Premium includes iJewel Design Premium. Advanced, Startup and Professional include iJewel Design Advanced |
See Whitelabeling and Branding for the logo options and Share links on your own domain for the web address.
I paid, but my account shows the Free plan
Your plan becomes active when the payment is complete. This takes a few minutes at most. If your account still shows the Free plan:
- Open Settings → Billing. This page shows your current plan.
- Log out and log in again on each device.
- Make sure that you are logged in with the email that you used for the payment.
- If you bought an organization plan (Silver, Gold or Platinum), open your workspace. Your workspace has its own address:
ijewel3d.com/<your-workspace-name>/. Your personal account on ijewel3d.com stays on the Free plan.
If the plan is still not active, contact support and give the email of your account and the invoice.
I have a paid plan, but materials and gems are locked
Materials, gems and environments in the library have two levels. The label on a locked item shows its level.
| Label on the item | Plans that include it |
|---|---|
| Premium | Premium and all higher plans |
| Business | Advanced, Startup, Professional and all organization plans |
The Premium plan does not include items with the Business label.
If an item is locked on a plan that includes it:
- Log out and log in again.
- Make sure that you are logged in with the email of your subscription.
- If the item is still locked, contact support and give that email.
How do I pay, change my card, or fix a failed payment?
- Payment: you pay with a credit card or a debit card.
- Change your card: go to Settings → Billing and click Manage → Billing Portal.
- Failed payment: your plan stays active for some days while the payment is tried again. Update your card in the Billing Portal.
- Bank transfer or a quote: contact support.
Change between monthly and yearly billing
- Go to Settings → Billing.
- Click Manage → Change Billing Cycle.
A change from monthly to yearly starts immediately. A change from yearly to monthly starts at the end of your current year.
Upgrade or downgrade your plan
You can change your plan on the pricing page or in Settings → Billing.
- An upgrade starts immediately. You pay only the difference for the rest of your current billing period.
- A downgrade starts at the end of your current billing period. Until then, you keep your current plan.
If you want to move from an iJewel Design subscription to an iJewel Platform plan, contact support.
Cancel your subscription or stop auto-renewal
iJewel Platform
- Go to Settings → Billing.
- Click Manage → Cancel Subscription.
- Click Confirm cancellation.
Your plan stays active until the end of the period that you paid for. You are not charged again. If you change your mind before that date, click Manage → Resume subscription.
iJewel Design
Open your profile, then go to Settings → Subscription and click Manage Subscription.
BatchX
Go to license.ijewel3d.com, open My keys, and click Manage Subscriptions.
If you see no Manage button, contact support to cancel your plan.
Add team members to an organization plan
Team members are part of the organization plans. Each team member makes an account in your workspace, and then an admin gives access.
The team member opens ijewel3d.com/<your-workspace-name>/, signs up, and verifies the email. An account made on ijewel3d.com without the workspace name does not show in the team list.
The admin then:
- goes to Settings → Team.
- turns off Hide Guests. A new team member shows as a guest.
- clicks Grant Access for the team member and selects a role.
Which plan am I on?
Go to Settings → Billing. The card at the top shows your plan, your billing cycle, the date of the next invoice, and the number of models in use.
My coupon code does not apply
- Enter the code in the Coupon Code field on the checkout page, before you pay.
- Make sure that the code is spelled as in the offer.
A code applies to a new subscription at checkout. If the checkout shows "Invalid promotion code", the code is spelled wrong or has expired. If it shows "This promotion code has been used up", the offer has reached its limit.
Where do I get my invoices?
Go to Settings → Billing. Each payment in the payment history has a Download PDF button. You can also open all invoices in Manage → Billing Portal.
To add a VAT number or a company name to your invoices, contact support.
What happens when I reach the model limit of my plan?
The upload stops with the message "You have reached the maximum number of files allowed". Delete models that you do not use, or add a model pack in Settings → Billing. See How do I delete files.
How much do the plans cost?
The prices of all plans are on the pricing page. The plans for teams are on the organization pricing page. Each page has a switch between monthly and yearly prices.
Can I see a demo before I buy?
Yes. These demos open in your browser:
You can also test iJewel Platform with your own models on the Free plan. The Free plan includes the 3D viewer for your website.