Account and Login
Do I have one account for iJewel Platform and iJewel Design?
The two websites have different purposes:
| Website | Who it is for | What you do there |
|---|---|---|
| ijewel.design, iJewel Design | Jewelry designers | Publish your designs as a 3D portfolio. Other designers and clients can see, like and comment on your work |
| ijewel3d.com, iJewel Platform | Jewelry businesses | Store your 3D models, put 3D viewers and configurators on your website, share models with your clients, and work with your team |
You use the same email and the same password on both websites.
- If you made your account on ijewel.design, log in on ijewel3d.com with the same email and password. Your iJewel Platform workspace is ready after the first login.
- Your plan works on both websites. A Premium or Advanced plan is one subscription for both websites. A Startup or Professional plan includes iJewel Design Advanced.
- Your models stay on the website where you uploaded them. To copy them, see Files and Sharing.
A password change applies only to the website where you make it. If you change your password on one website, change it on the other website too.
I cannot log in
Find the message that you see:
| Message | What it means | What to do |
|---|---|---|
| "No account found with this email." | There is no account with this email | Make sure that the email is correct. If you have no account, sign up |
| "Incorrect email or password." | The password is not correct | Reset your password |
| "Check your email" | Your account is not verified | See The email does not arrive |
You can log in with Google on ijewel3d.com and on ijewel.design. In an organization workspace, log in with your email and password.
Reset your password
A reset changes your password on one website only.
On iJewel Platform:
- Open the login page.
- Click Forgot Password?.
- Enter your email and click the link in the email. The link works for 20 minutes.
On iJewel Design: click Forgot password on the login page.
If you made your account on ijewel.design and never logged in on ijewel3d.com, reset your password on ijewel.design. Then log in on ijewel3d.com with the new password.
The verification or reset email does not arrive
- Look in the spam folder.
- On the "Check your email" page, click Resend Verification Email. The button works again after 2 minutes.
- For a password reset, click Click to resend.
- If the button in the email does nothing, open the email on your phone or in a web browser.
The verification link works for 1 hour.
If no email arrives, contact support and give the email address of your account.
Change your password or email
Password: go to Settings → Security and click Change Password. Enter your current password and the new password. If you do not know your current password, reset it.
Email: to change your email address, contact support and give the old and the new email address.
WARNING
Do not change your email address in the Billing Portal. The Billing Portal is for your card and your invoices only. An email change there disconnects your subscription from your account.
My username does not save on iJewel Design
A username must obey these rules:
- 3 to 15 characters
- Only small letters, numbers and the underscore (
_) - No capital letters and no spaces
- Not in use by another person
You can change your username one time in 6 months.
What is the bell icon on iJewel Design?
The bell shows your notifications. You get a notification when a person likes one of your public projects, writes a comment on it, or follows you.
Why was I logged out?
A login on ijewel3d.com stays active for about 12 hours. After that, the login window opens again. Save your work before a long session ends.
How do I delete my account?
To delete your account and your data, contact support and give the email address of your account.